Elian Valenzuela Arias' Portfolio

Experience

Law Office of John Downey; Fancy Schmancy; Individual Clients

Information Technology Service Manager

07/2016 - Present

• Administration of systems, network, and infrastructure across platform for a diverse user base in support of business owners and their client base.
• Deployment processes and procedures, asset management, security implementations, data protection.

Tufts University | Tufts Technology Services

Support Specialist

05/2017 - 08/2017

• Administration of technological solutions and infrastructure for students, faculty and staff in support of teaching, learning, research and administration within a higher education environment.
• Deployment processes and procedures including ServiceNow service and asset management (procurement, returns, retrieval, recycle), image provisioning, upgrade, data backup/restore, secure data wiping, user acclimation, etc.
• Upgrade the user base of the Medford/Somerville campuses to Windows 10, and macOS Sierra.
• Communicate with the user base prioritizing their needs and their experiences, managing concerns for maximizing service adoption and minimizing end user aversion to new implementations.
• Provided issue regeneration and troubleshooting towards the resolution of the antivirus conflict Trend Micro/Windows Defender that affected the official launch of Windows 10 Enterprise.
• Employed PowerShell and Python for automation, including data backup/restore, adding computers to a domain, network service access and the unattended install of applications.
• Credited as core member of the university’s lifecycle management team.
• Served as liaison, managing communication with manufacturers for procurement, and proprietary replacement and repairs.

Harvard Pilgrim Health Care

Support Specialist

04/2017 – 04/2017

• Administration of technological solutions for users and priority users within a health care environment.
• Maintenance, optimization and support information technology infrastructure, endpoint management, and incident, requests and problem management (KACE SMA) ensuring adherence to standards within a healthcare environment in compliance with the HIPAA standards and regulations.
• Deployment processes and procedures including image provisioning, data backup/restore, asset retrieval, data wiping, asset returns, user acclimation, etc.
• Ensure that provisioning is accurate and complete, including all required software and that this has been configured properly.
• Integrated NTT DATA contractors through imaging, deployment and device support training.Integrated NTT DATA contractors through imaging, deployment and device support training.
• Credited for dependability, reliability and communication with users and priority users, supporting members of the deployment team and independently managing the provisioning of portable devices (Surface Pro) addressing what pose unique challenges for the rest and the system administrator.

Pearson Education

Support Specialist

08/2015 – 09/2015

• Administration of technological solutions for creators of learning content in support of teachers, learners, researchers, authors, and thought leaders.
• Participate in developing and maintaining deployment team operations, support/upgrade/procurement of computer hardware, software, and peripherals.
• Ensure deployments are compliant with timeline, security, quality, procurement, licensing and program policy requirements.
• Participate in testing of end point software, hardware and deployment processes.
• Collaborated within a party of technicians and supported members to ensure that provisioning is accurate and complete, that it include all required software, and that systems and components are configured properly.
• Diagnose and resolve user support issues with incident management in a fast-paced environment and with implementing a tech station model responding to end user incidents, requests and problems, including user account administration, network services, printer mapping and troubleshooting.

UnitedHealthcare

Support Specialist

01/2015– 06/2015

• Administration of technological solutions for the Regional Medical Director in support of nurses, physicians, care management and access to the patient’s health care data.
• Network administration, build, configuration and documentation of infrastructure, switching and routing technologies (WLAN, LAN, VPN).
• Maintenance, optimization and support information technology infrastructure, endpoint management, and incident, requests and problem management ensuring adherence to standards within a healthcare environment in compliance with the HIPAA standards and regulations.
• Test, configure, and provide support for hardware and software deployment, system equipment, application installation and upgrades (RAM, ODD, NIC) and network resource security protocols (RSA SecurID, 2FA).
• Design and implement IT solutions that would create for information technology infrastructure that would decrease the exertion on the end user.

Refugee Immigration Ministry

Support Specialist | Internship

01/2014 – 01/2016

• Administration of technological solutions for a diverse user base in support of refugee, and immigrant clients and the Executive Director, case managers, staff and clients.
• Provide advice and counsel to the Executive Director for the procurement of Hardware/Software/Services ensuring financial compliance with the allocated financial assets and cost constraints.
• Maintain, optimized and support information technology infrastructure, endpoint management, and incident, requests and problem management ensuring adherence to standards.
• Provide information technology services as appropriate and required including administration of user accounts, connectivity, file/print server, data backup/restore, virtualization, memory, storage, e- mail.
• Test, configure, and provide support for hardware and software deployment, system equipment and application installation and upgrades (RAM, optical disc drive(ODD), network interface controller (NIC).
• Contributed to the establishment of best practices for technological requirements within a nonprofit environment.
• Provides technical support in the use of personal computer hardware, software, and peripherals.
• Recondition legacy systems for use by clients, diagnose/repair/upgrade of hardware, software components and peripherals implementing corrective action procedures.